Tracking your OPAY transactions gives you more transparency and accountability over your payments and transfers on the app. It also helps you to analyze your budget and manage your expenses well.
Furthermore, tracking your OPay transactions makes resolving disputes effectively easy in case of failed or incorrect transaction. More so, it serves as proof of payment to customers or merchants.
In this article, we’ll explore how to track OPay transactions. You can track transactions on OPay using transaction receipts, session ID, transaction ID and contacting customer support. Here’s how:
Track OPAY Transaction through Receipt
This is the most simplest method to track transactions on the OPay app. All you need to do is login to your OPay and click “transaction history” on your homepage. Search through the transaction receipts in the history page to know the status of the transaction.
However, this method can only be used to track and trace transaction status whether it’s successful, pending or declined. For dipper tracking such as resolution of transactions, you will need to use other tracking methods such as session ID, transaction ID or contacting OPay customer support.
Track OPay Transaction using Session ID
On every OPay transaction receipt, there must be either transaction ID or session ID. These ID are unique identifier that can be used to track and trace transaction when fund is not remitted to the designated bank account.
The OPAY Session ID ensures security, accuracy, and continuity in mobile banking especially when funds get stuck in the middle of nowhere.
The Session ID helps track transaction in the sense that it is temporarily stored on the server and associated with your account. So, for transactions, the ID is included in the transaction log to uniquely identify it for later reference, troubleshooting, or dispute resolution.
Contact OPAY Customer Support
Another way to track OPAY transactions is by getting in touch with the customer support service. You can simply contact OPay in-app and explain the transaction in question with full details of the transaction.
The customer support will see to your situation and resolve the issue or give you information about the account if nothing necessary can be done at their end.
For instance, if you transfer funds and the funds have left your account but your recipient didn’t receive the funds, the customer representative may tell you that you should show the transaction receipt and session ID to the recipient to take to his bank for tracking.
You can contact OPAY through these numbers: Calling 0700 888 8328 or 020 18888 328. For mobile in-app transaction tracking and card transaction tracking, call 0700 888 8329 or 020 18888 329. For POS business transaction tracking, you can also call 0700 888 8329 or 020 18888 329. Lastly, you can chat OPAY on WhatsApp at +2349165998936.
