The search query "how can I delete my Palmpay account" is one of the most frequently searched in search engine regarding the Nigerian financial landscape. With that been said, many people are looking for ways to delete their PalmPay account so that their personal and financial data can be wiped off of the financial company's database.
This is because, some people has borrowed loan on the platform and PalmPay has showed them shege to recover the loan back. In order to stay away from the temptation of getting another loan from the app, they'll prefer to delete their account.
Many others are deleting their Palmpay account because the bank verification number stuck with it cannot be removed until their data is swiped off from the platform. They believe deleting their Palmpay account will probably clear all their personal and financial information and let them start all over again.
However, some users want to delete their Palmpay Account because their phone is stolen. In this case, you don't need to delete your account, you can temporarily block the account and unblock it when you can gain access back to the account.
In this article, we are going to walk you through how you can block your Palmpay account when your phone is stolen, how to you can unblock it whenever you wan to gain access back to the account and how you can permanently delete your Palmpay account when you feels like it's no longer useful to you.
How to Block Palmpay Account When Phone is Stolen
No one can tell what could happen to a stolen phone. Financial data could get stolen, funds could be transferred unauthorized and account could get compromised beyond reparable. To avoid any misfortune that can happen to your Palmpay account when you misplaced or lost your phone, quickly block the account.
To quickly block your PalmPay account if your phone is stolen, misplaced or lost, you can use the USSD code *652# from any mobile device. Just dial the code, enter your PalmPay wallet number when prompted, and follow the steps provided to secure your account. This will help prevent unauthorized access to your wallet.
When the PalmPay USSD code is dialed, it'll restricts any further actions on the account, safeguarding your money in the account. You can also block your PalmPay account by emailing support@palmpay.com. Note that it may take up to two business days for a response. So, dialing the USSD code might be the fastest way to block your Palmpay Account when your phone is stolen.
How to Unblock Palmpay Account
Blocking Palmpay account is easy with USSD code, but unblocking/reactivating it will take time and strict verification. Nevertheless, to unblock your PalmPay account, you can contact PalmPay's customer service team by: calling 017005700, chatting with them in the app, and filling an unblocking request email to support@palmpay.com.
However, when PalmPay's customer service get back to you, they will ask you to provide some verification to ensure the account belongs to you. You may be required to verify the ownership of the account by doing face verification (selfie), uploading of ID or submitting of NIN.
Note: If your Palmpay's Debit Card is stolen, misplaced or lost, you can simply login to your PalmPay Account, navigate to "Card" and "Manage Card" to block the card. You can also reactivate the card through the dashboard. This method works for both android and iPhone users.
How to Delete PalmPay Account
Blocking your PalmPay account is essential in cases such as a lost or stolen device, which prevents unauthorized access; a security breach or suspicious transactions, to protect your financial information; or privacy concerns, if you no longer wish to use the service. Taking this step helps safeguard your data and funds in these scenarios.
Follow these steps to block your PalmPay Account:
- Go-to your "G-Mail App" and "Compose a New Message" with the "Email Address" registered on your PalmPay Account.
- Title the Email as "Request To Delete My PalmPay Account"
- In the body of the Email, state the reasons you're requesting to delete your account, provide the account information including your full names and date of birth, and provide any means of national identification such as government-issued ID card.
- Send the Email to support@palmpay.com and wait for further instructions.
While awaiting further instruction from the Palmpay's customer support team, you can block your ATM and the entire account if it's compromised to prevent any unauthorized access and transactions on the account.
