In today's Nigeria banking system, there are too many errors and glitches that are causing errors like dispense error while making payments or withdrawals for the goods and services purchased. When Dispense Error occurs, you account will be debited for a transaction and value of funds for the debit will not be received.
The Dispense Error can either happens at the point of making payments via POS/Web or at the ATM whereby cash is not dispensed from the money machine but the exact amount has been debited from your account.
In this case, many GTB customers believe a "Reversal Code" will be a swift way to resolve a dispense error dispute on their bank accounts. They want GTBank to provide a reversal code that will allow them to dial a specific code (probably *737*Transaction Amount*Transaction Session ID#) from the phone number linked to their GTB account, and after dialing the USSD Reversal Code, they can follows prompts to complete the reversal process.
However, that's just an imagination of what customers are expecting to make dispense error reversal process seamless and swift. Nevertheless, while there isn’t a specific GTBank reversal code, the bank explains clear procedures to help customers initiate a simple reversal process in case of any dispense error.
How Resolve Dispense Error in GTBank
There are various ways to resolve dispense error on GTB Account and some of them includes;
- Filing a dispense error on GTBank ATM
- Visiting GTBank to File a Dispense Error Form
- Filing a Dispense Error on GTB's Website or GTB's Internet Banking
- Using the GTWorld App to File a Dispense Error
- Call GT Connect IVR to Report a Dispense Error
Follow these steps to resolve any dispense errors on your GTBank Account:
1. Filing Dispense Error on GTBank ATM
You can resolve your Debit Card Dispense Error issues through the GTBank ATMs. All you need to do is visit any GTB ATMs nationwide and insert the card in question. Select "Dispense Error" option, choose your account type (either savings or current), enter your Card PIN usually 6-digit, and click "Proceed".
On the next page, you will be asked to select the transaction in question. Your transaction history will be displayed on the screen. Search for the transaction in question and click on it. On the transaction receipt, you will see "Report a Dispute", click on it and follow the prompts to submit the Dispute for resolution.
Note: It may take up to 24 hours to come to final resolution as the ATM Dispense Error processes for GTBank takes up to one day for local transactions.
2. Visit GTBank to File a Dispense Error Form
A GTBank's Dispense Error Form can also be filed online. To do just that, you can get the online form from DocHub, file it using an online pdf editor and submit it to GTBank's customer support via Email. Send your Filed Dispense Error Form to gtbankmailsupport@gtbank.com.
With that being said, you can simply walk into any GTBank branch to file the Dispense Error Form. Just walk in to GTB near you and request for a "Dispense Error Form". Fill the form with the most accurate information about the transaction.
Date, Time, and Amount of the transaction will be needed in the file. You will also need to include your account number and account name and where the dispense error occurred. Be it on the ATM, POS or Web, ensure you state the source of the error in the form.
Once you're done filing the form, submit it to the hand-on-desk customer representative and the representative will tell you further instructions if there's still any space you haven't file. The customer representative will also tell you when to expect refunds.
3. File Dispense Error on GTWorld or Internet Banking
As a GTBank's Customer, you must have one means of using the bank. It's either you're managing your bank account through GTWorld Mobile App, Internet Banking or USSD Code. But unfortunately, the GTB Reversal Code for USSD Banking is not officially launched by the bank. Hence, customers can only file dispense error dispute via GTWorld App and Internet Banking.
To file the dispense error dispute, login to your account on GTWorld or GTB E-banking, navigate to "Transaction History" and search for the transaction in question. Tap on the transaction to view it "Receipt". On the Receipt, scroll down and click "Report a Dispute". State reasons for the dispute and click "Submit".
4. Call GT Connect IVR to Report a Dispense Error
To report a dispense error dispute via calls, dial 08039003900 or 08029002900, and then press 1 for self-service. You can also call the numbers on the back of your debit card to report a dispense error. All these call means can be used to request a recall of funds at any GTBank branch or by contacting GTConnect, GTBank's 24/7 customer care service on social media platforms like WhatsApp, Twitter, Instagram, Facebook and Messanger.
Conclusion
In summary, there's no GTBank's USSD Code for funds reversal but you can use the methods explained in this article to file a dispense error dispute on your GTBank Account. However, do note that the resolution time for a dispense error with GTBank varies based on the transaction channel.
Errors at GTBank’s own ATMs are typically resolved within 24 hours, while issues on POS or merchant websites take around 3 working days. If the transaction involves another bank’s ATMs, POS, or merchant websites, it usually takes 2 to 3 working days to resolve. For foreign transactions at international terminals, however, the process may take up to 45 days.
